Cavellini
AB

14quotation journeys.
One composed system.

Some things are too important for careless hands.

Work / N° 02In development

Digs to Digs

Moving is complicated. Asking for a quote shouldn’t be.

Client
Digs to Digs Removals
Sector
Removals & transport
Scope
Web DesignInteractive DevelopmentCustom Quotation Systems

A piano is not a house. A motorbike is not a second-hand couch. So the quote builder asks fourteen different sets of questions, and each customer only ever meets one.

01 The problem

A quotation by forty WhatsApps.

Digs to Digs moves homes, offices, pianos, pets, boats and the occasional tractor across Southern Africa. Every job began the same way: a vague message, then a long exchange to find out what was actually being moved, from where, up how many stairs.

The brief was to turn that correspondence into a single, composed experience, and to make something laborious feel almost pleasant.

The journey map

Each line is a real route through the builder. Every one ends the same way, with photographs and a review, so the team receives a consistent brief whatever is on the truck.

  1. Home Move 8 steps
  2. Office Move 8 steps
  3. Shared Load 7 steps
  4. Storage 6 steps
  5. Item / Boxes 5 steps
  6. Gumtree Pickup 5 steps
  7. Car 5 steps
  8. Motorcycle 5 steps
  9. Other Vehicle 5 steps
  10. Boat 5 steps
  11. Piano 5 steps
  12. Pet 5 steps
  13. Other 5 steps
  14. Junk / Rubble 4 steps
  15. ← questions particular to the jobphotos · review →
Steps from the Digs to Digs quote builder: addresses, dates, loading help, inventory and extras

02 The response

One system, fourteen tailors.

We treated the builder as a wardrobe of journeys cut from the same cloth. Shared pieces (addresses, access, dates, photographs) are designed once. Each service then adds only what it needs: floors and stairs for a piano, a running inventory with a live volume estimate for a home, temperament for a dog.

Questions appear only when an earlier answer makes them relevant, progress is always visible, and answers are kept on the device, so a half-finished quote survives a closed tab.

The quote builder on a phone: addresses, dates, loading help, inventory and photographs

What it is built to earn

i.

Better briefs

Inventories, access notes and photographs arrive together, in the same shape, every time.

ii.

Fewer messages

The questions that used to take a week of back-and-forth are asked once, in order.

iii.

A calmer customer

Moving is stressful enough. The form, at least, knows exactly what it is doing.

See it in rehearsal.

Development preview

Still in development. The link opens a working preview of the design and quotation experience; enquiry delivery has not been switched on, and nothing here suggests otherwise.